This document sets out how Arkev collects, uses, stores, and protects personal data provided through this website. Last updated: January 2026.
The data controller responsible for personal data collected through this website is:
Arkev
Jl. Veteran No. 119
10110 Jakarta, Indonesia
Email: [email protected]
Phone: +62 21 4082 9573
Arkev operates this website as a nutritional food-supplement studio registered under Indonesian law. All personal data collected via this site is processed in accordance with applicable data protection regulations, including Law No. 27 of 2022 on Personal Data Protection (UU PDP) of the Republic of Indonesia.
Arkev collects personal data only where necessary for the operation of this website and for responding to inquiries. The categories of personal data we may collect are as follows:
When you submit the contact form, we collect your name, email address, and the content of your message. This data is used solely to respond to your inquiry.
When you visit this website, your browser transmits certain technical data to our servers, including IP address, browser type and version, operating system, referring URL, pages visited, and timestamps. This data is collected in server log files for a limited period for security and performance purposes.
This website uses cookies as described in our Cookie Policy. You may manage your cookie preferences at any time using the Cookie Settings control in the site footer.
Arkev does not collect special categories of personal data (such as health data, biometric data, or financial information) through this website. The contact form does not request and should not be used to submit any such information.
Personal data collected through this website is processed for the following specific purposes:
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Contact form data | Responding to inquiries and documentation requests | Legitimate interest / consent |
| Server log data | Website security, abuse prevention, performance monitoring | Legitimate interest |
| Functional cookies | Ensuring basic website functionality and preference storage | Legitimate interest |
| Analytics cookies | Understanding aggregate visitor patterns to improve the site | Consent |
Arkev processes personal data on the following legal bases, as applicable:
Arkev does not sell, rent, or trade personal data to third parties for commercial purposes. Personal data may be shared in the following limited circumstances:
Personal data is retained for no longer than is necessary for the purpose for which it was collected, subject to any legal obligations requiring longer retention. The following retention periods apply:
Under Indonesian Personal Data Protection Law (UU PDP No. 27/2022), and where applicable under other data protection frameworks, you have the following rights with respect to your personal data:
You may request confirmation of whether we hold personal data about you and, if so, access to that data along with information about how it is processed.
You may request correction of inaccurate or incomplete personal data held by Arkev.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent is withdrawn, or where processing is unlawful.
You may object to the processing of your personal data on grounds of legitimate interest where your interests, rights, or freedoms override those grounds.
You may request restriction of processing in certain circumstances, including where accuracy of the data is contested or processing is unlawful.
Where processing is based on consent and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
To exercise any of the above rights, please contact Arkev in writing at [email protected]. We will respond to all valid requests within 30 days of receipt.
Arkev implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
No method of electronic transmission or storage is completely secure. While Arkev takes all reasonable precautions, the studio cannot guarantee absolute security against all possible threats.
Arkev may update this Privacy Policy from time to time to reflect changes in operating practices, applicable law, or the services provided through this website. The date at the top of this document indicates when the policy was last revised.
Where a change is material, Arkev will take reasonable steps to notify users, which may include displaying a notice on the homepage or, where appropriate, sending direct notification to individuals who have previously submitted contact inquiries. Continued use of this website after the effective date of any revision constitutes acceptance of the revised policy.
For all privacy-related inquiries, requests to exercise data subject rights, or complaints regarding personal data handling, please contact Arkev in writing:
Arkev — Data Enquiries
Jl. Veteran No. 119, 10110 Jakarta, Indonesia
Email: [email protected]
Phone: +62 21 4082 9573
Monday – Friday, 09:00 – 18:00 WIB
If you believe your data protection rights have not been adequately respected, you have the right to lodge a complaint with the relevant supervisory authority in Indonesia.